I. Scope of application
Our company's deliveries, services, and offers are made exclusively on the basis of these terms and conditions; we do not acknowledge any opposing terms or terms deviating from our conditions unless we have expressly agreed to their validity. Actions fulfilling the contract do not imply agreement with contract conditions deviating from our terms. These terms and conditions also apply as a framework agreement for all further legal transactions between the contracting parties.
II. Conclusion of Contract
A customer’s offer requires an order confirmation. The contract is concluded upon dispatch of the goods ordered by the customer. The receipt of the offer is confirmed to the customer by an automatic email, which does not constitute an order confirmation but only acknowledges receipt of the offer.
III. Price
All prices listed by us are, unless otherwise explicitly stated, inklusive of VAT. The price at the time of your order applies unless otherwise demonstrably agreed.
In cases of errors, we reserve the right to adjust the price accordingly. If the customer disagrees with the adjusted price, they have the right to cancel the offer. Section III does not apply to consumer transactions.
IV. Payment Terms, Late Payment Interest
We offer prepayment, credit card, and cash on delivery (currently only within Europe) as payment methods. The additional costs for deliveries by cash on delivery will be charged to the customer in addition to the standard shipping costs. See also under "Shipping."
Should a delivery be returned to us, we reserve the right to charge the customer for any costs incurred.
Should the customer reverse a payment without reason, we reserve the right to charge the customer for any costs incurred.
Any discounts require a separate agreement. In the event of a delay in payment, even with partial payments, any discount agreements also become null and void.
Customer payments are considered made only when received in our business account. Goods ordered by prepayment will be shipped as soon as the full invoice amount is received in our business account.
In case of the customer’s payment delay, we are entitled, at our discretion, to claim compensation for the actual damage incurred or interest for late payment at the statutory rate. Our company is entitled to demand compound interest from the day of transfer of goods in case of the customer’s payment delay.
V. Withdrawal from the Contract
If the customer withdraws from the contract without being entitled to do so or requests its cancellation, we may choose to insist on contract fulfillment or agree to the contract cancellation; if we have already incurred costs, we reserve the right to charge them to the customer.
The consumer may withdraw from the contract within 14 working days, with Saturdays not counting as working days. The period begins with the arrival of the goods at the consumer or, in the case of services, with the conclusion of the contract. Sending the withdrawal notice within this period is sufficient. If the consumer withdraws from the contract according to this provision, they bear the cost of returning the goods. Withdrawal is not possible for services that begin within 14 working days of contract conclusion by agreement.
VI. Dunning and Collection Expenses
The customer agrees to cover any dunning and collection expenses incurred by the creditor if legally required for appropriate enforcement. If the creditor manages the dunning process themselves, the debtor agrees to pay €10.00 per reminder and €3.63 per half-year for tracking the debt relationship.
VII. Delivery, Transport, Default of Acceptance
Our sales prices do not include costs for delivery, assembly, or installation. Unless otherwise specified in the item description, we charge a flat fee for packaging and shipping (see "Shipping Costs").
If the customer fails to accept the goods as agreed (default of acceptance), we are entitled to store the goods after a failed extension period. We may also insist on contract fulfillment or, after setting a reasonable grace period of at least two weeks, withdraw from the contract and resell the goods.
We reserve the right to charge the customer for any costs incurred if they fail to accept the goods despite a grace period.
VIII. Delivery Period
We are only obligated to fulfill the service once the customer has fulfilled all obligations necessary for execution.
Goods ordered by prepayment will be shipped as soon as the full invoice amount is received in our business account.
We may exceed the agreed delivery dates and times by up to one week. Only after this period may the customer withdraw from the contract after setting a reasonable grace period.
Partial deliveries are expressly permitted. The customer incurs no additional shipping costs unless they request partial delivery.
IX. Place of Performance
The place of performance is our company's headquarters (Wien, AT).
X. Minor Changes in Service
If it is not a consumer transaction, minor or otherwise reasonable changes to our service or delivery obligations for our customers are considered approved in advance. This applies especially to deviations due to the nature of the item (e.g., measurements, colors, etc.).
XI. Compensation for Damages
Any claims for damages are excluded in cases of slight negligence.
The burden of proof for slight or gross negligence lies with the injured party if it is not a consumer transaction. The damage compensation provisions in these terms or other agreed provisions also apply if the claim for damages is asserted in addition to or instead of a warranty claim.
Before connecting or transporting IT products or installing software, the customer must adequately secure the existing data on their computer system; otherwise, they bear responsibility for any lost data and any related damages.
XII. Product Liability
Recourse claims in terms of product liability are excluded unless the claimant proves that the defect was caused in our domain and was at least grossly negligent.
XIII. Retention of Title and Its Assertion
All goods are delivered by us with retention of title and remain our property until fully paid. Asserting retention of title does not constitute withdrawal from the contract unless explicitly stated. We may charge handling and transport expenses for returned goods. In cases of third-party access to the goods under retention of title – especially in case of seizures – the customer must point out our ownership and notify us immediately. The customer may not dispose of goods under retention of title until the open purchase price has been fully paid, especially not to sell, pledge, give away, or lend them. The customer bears full risk for the goods under retention of title, especially in cases of loss, destruction, or deterioration.
XIV. Choice of Law, Jurisdiction
AT law applies. The contract language is English. The contracting parties agree to the exclusive jurisdiction of AT courts.
If it is not a consumer transaction, the competent court at our company's registered office has exclusive jurisdiction for all disputes arising from this contract.
XV. Data Protection, Change of Address, and Copyright
The customer consents to automated storage and processing of their personal data included in the purchase contract to fulfill this agreement.
The customer is required to notify us of any changes to their residential or business address as long as the contractual legal transaction has not been fully fulfilled by both parties. If notification is not given, statements sent to the last known address will be considered received.
XVI. Provider Information
Contract partner, operator, and contact person for this online shop:
P4Y - NET/A n d r e a s P i p p
S c h a c h n e r s t r a s s e - 38
1 2 2 0 W i e n
K o n t a k t : r e q u e s t ( a t ) p l e a s u r e 4 y o u . n e t
K o n t a k t f o r m u l a r : https://www.pleasure4you.net/shopix/contact-us
Version: April 2025